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Awstats exchange5/17/2023 (Hong Kong), OTRS Do Brasil Soluções Ltda. There are six subsidiaries worldwide, including OTRS Inc. The OTRS Group has its headquarters in Germany. OTRS AG is the source code owner of OTRS. In addition to the two, today's management board includes Christopher Kuhn (COO), Sabine Riedel (board member, Marketing, HR), Gabriele Brauer (VP Finance) and Manuel Hecht (VP Global Software Development). In 2007, the company became OTRS Group, also known as OTRS AG. OTRS GmbH was originally founded in 2003 by André Mindermann (CEO) and Burchard Steinbild (chairman of the supervisory board). Being no longer ran on original OTRS software, the system was renamed Wikimedia VRT. Alongside its customers was Wikimedia Foundation, which used ((OTRS)) Community Edition to run Wikimedia OTRS system after its discontinuation, in April 2021, it was migrated to Znuny, a fork of ((OTRS)) Community Edition. In December 2020, OTRS AG announced the end of life of support for the Community Edition which led to several forks. A third offering is called OTRS On-Premise for professional customers who intend to host the platform in their own data centers. The commercial and managed version is named OTRS. In 2018, both OTRS-specific products were renamed: The open source version became ((OTRS)) Community Edition. This commercial version was designed for professional users who needed additional support, configuration and features.Īlso in 2015, STORM powered by OTRS was launched. In 2015, a new version of the software, known as OTRS Business Solution, was launched. Entry into the APAC region occurred in 2011. This is the same year in which OTRS was brought to Latin America with the Mexican subsidiary officially being founded in 2010. In 2007, the company was renamed to OTRS AG with the intention of going public, which it did in 2009. This was followed in 2006 by entry into the North American market. In 2003, OTRS GmbH was formed and a professional company entered the EMEA market. In 2001, OTRS began as an open source help desk ticketing software. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. There are various ways in which this information, as well as customer and related data can be viewed. In the agent portal, teams process tickets and requests from customers (internal or external). The suite contains an agent portal, admin dashboard and customer portal. Look around to find out more - for instance, stats of visits duration and list of countries that visited your website most:OTRS (originally Open-Source Ticket Request System) is a service management suite. Once inside, different options in the navigation panel on your left will display all kinds of the website visiting information for different time intervals:ģ. Log in to your cPanel > Logs section > Awstats menu:Ģ. These data might be of great help in website development and promoting strategy.ġ. Look around to find out more, for instance, stats of visits duration and list of countries that visited your website most: ![]() You will see different options in the navigation panel on your left that will display all kinds of the website visiting information for different time intervals:Ĥ. Once inside, select the domain name you wish to check the statistics for and hit View:ģ. Log in to your cPanel > Metrcis section > Awstats menu:Ģ. What website statistics software can I use? Want to know the number of website visitors for the last 24 hours? Find out the page that got most hits? Or look up the country your website is most popular in?Īll these stats are conveniently gathered in Awstats menu:ġ.
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